Reservation Policies

Below are the Terms and Conditions that must be agreed to when making a reservation with River Ridge Rentals.

 

Payment Terms: A deposit of 50% of the total reservation amount is due upon reservation. The remaining 50% is due 60 days prior to arrival. If the check-in date is within 60 days, the full amount will be due upon reservation. Reservations are not confirmed until payment has been made. If the initial payment is paid via credit card, we will use that same credit card to process the second payment unless otherwise notified in writing. Payment can be made via Visa, MasterCard, or electronic check. We do not accept American Express, Discover, cash or checks. All funds including reservation/security deposits, prepaid guest charges may be placed in an interest-bearing account on which the interest shall accrue to the benefit of OWNER’S AGENT.

 

Damage Deposit or Waiver: Either a refundable damage deposit or a non-refundable damage waiver is required with each occupancy.

Damage Deposit: Your damage deposit will be refunded to you in the manner with which you paid within 30 days of check-out. Your damage deposit will be adjusted for any damages to the property including but not limited to dirty dishes, carpet stains, broken items, lost keys ($10), lost garage remote ($50), etc. Unauthorized early check-ins or late check-outs as well as unauthorized pets will result in a fine of $250 in addition to any associated costs. Should we find evidence that smoking occurred within the property, a $250 fine plus the cost of odor removal will be deducted from your damage deposit.

Damage Waiver: The damage waiver covers routine wear and tear and minor damages (broken dishes, stained linens, etc) but does not cover any malicious damages or any of the above mentioned fines (smoking, unauthorized early check-ins or late check-outs, unauthorized pets). You will still be held liable for any malicious damages or fines and we reserve the right to charge your card for any damages.

 

Cancellation: Reservation deposits are non-refundable. This reservation may be canceled in writing with a refund to the tenant ONLY if a replacement tenant is secured. The refund amount will be for the newly negotiated rental rate, less a cancellation fee of $250.00. We are not responsible for loss, delay, or expenses incurred due to weather, road closures, flight cancellations/delays or any other unforeseen circumstances. We highly recommend travel insurance!

 

Check-In: Check-in time is no earlier than 4:00pm MST. Authorized early check-ins can be requested by contacting our maintenance department the day prior to your arrival.

 

Check-Out: Check-out time is no later than 10:00 am MST. Authorized late check-outs can be requested by contacting our maintenance department the day prior to your arrival. Failure to depart by 10:00 am will result in a fine of $250 plus any charges levied by the housekeeping company for their time. The only exception to this is if you have received authorization for a late check-out in which case you must depart by the agreed upon time.

 

Occupancy Requirements: We will rent to family groups, married couples and responsible adults over the age of 30. Agent may request a list of permitted occupants be provided and may require photo identification. No high school or college groups are permitted. Misrepresentation will result in you being asked to vacate the property immediately. The total number of persons allowed in the property at any time is restricted to the maximum accommodations as stated on the property listing. Absolutely no parties allowed; this includes weddings, receptions and dinners unless specifically approved in writing by management. Any reservation obtained under false pretense may be subject to eviction and/or loss of rent. Guests are the responsibility of the renter.

 

Lodging Selection: We make every effort to honor your choice of property; however, we reserve the right change your property if the need arises due to unforeseen maintenance issues, conflicting owner use or sale of the property.

 

Parking: Parking is limited to the maximum number of vehicles as stated on the property listing. Parking is not permitted in the street or in nearby driveways or parking lots. Trailers, recreational vehicles, and motor homes are not permitted. Failure to comply can result in your vehicle being towed.

 

Maintenance & Damage: Please report all maintenance issues promptly by calling our office. Just as might occur at your own home, mechanical failures and other breakdowns can happen. Every effort will be made to correct the situation; however, no refunds or rate adjustments will be made for mechanical failures. Damages found upon departure will be billed and full payment for repairs will be collected.

 

Housekeeping & Sundry Items: The vacation property will be cleaned and prepared with fresh linens prior to your arrival and will be cleaned upon your departure. You will be responsible for any cleaning during your stay and for leaving the property in good condition at check-out. We respectfully request that you remember you are staying in someone's home during your vacation; please treat it with the same care you would your own. Please do not rearrange furniture or relocate audio / video cords or equipment. If the property (including the hot tub and exterior areas) is found excessively dirty at check-out, additional fees will be charged to cover the costs of additional cleaning. The property will be stocked with an initial supply of trash liners, toilet paper, paper towels, hand soap, dish soap, bath soap, etc. These sundries and linens are not replaced during your stay. For an additional fee, mid-week cleaning and daily maid service can be arranged. Please contact us in advance to arrange that service.

 

Departure Responsibilities: Please leave the property reasonably clean and in order. Ensure that all furniture is in place. Place kitchen items (dishes, cookware, etc.) into the dishwasher and turn it on. Dispose of all trash in proper containers. Lock all doors and windows. Leave all beds unmade and linens on the floor. Please let us know of any damage or maintenance needs.

 

Property Access: Summit County is a high alpine environment; as such, we highly recommend 4-wheel or all-wheel drive vehicles for your own safety. Please see the property listing for details about whether or not a 4x4 vehicle is required.

 

Property Rules and Regulations: Please observe all Association and Homeowner rules and regulations governing the use of the property you are occupying. Failure to comply could result in fines or eviction.

 

Smoking: Smoking is NOT permitted in any property. If evidence is found that smoking has occurred, you will be charged a $250 fine as well as any costs associated with the damages caused and/or the removal of the odor.

 

Pets: Pets are NOT allowed except in specific properties only. Guests who bring an unauthorized pet will be charged $250 plus the cost of carpet cleaning and any other additional cleaning as needed. Violations may also result in immediate eviction and forfeiture of rent.

 

Hot Tub: Usage of the hot tub is at your own risk. Please see the manual located in the home for the full list of hot tub rules and requirements. If the hot tub is found to be excessively dirty upon check-out, you will be charged a fee of $50 to drain and refill.

 

Internet: Internet service is provided in all of our properties, however, we cannot be held liable for any outages that may occur. All wireless internet networks are password protected; the password can be found in the user’s manual located inside the property. In addition, we are not responsible for any issues that occur with your equipment as a result of using the provided internet service.

 

Ski Area Access: If the property that you have rented is listed as a ski-in/out, please closely read the details of the ski area access. There are many different versions of ski-in/out so please be sure to fully understand the access abilities as well as the abilities of your group. In addition, ski-in/out capability is weather permitting and something we cannot be held liable for.

 

Errors, Omissions & Liability: Every effort has been made to provide accurate and complete information; however, Agent cannot be held responsible for printing errors, omissions or owner changes. Agent is not liable for damage, loss or injury resulting from errors made by tour operators, agents or transportation companies or for loss, delay or expenses incurred due to weather, strike, road closures, flight cancellations or any other unforeseen circumstances.

 

General Waiver and Disclaimer: You and those in your party recognize and acknowledge that there are inherent risks of physical injury when visiting an alpine environment. These injuries include, but are not limited to, injuries associated with extreme temperatures, snow, ice, rock and uneven terrain. You and those in your party agree to release, indemnify and hold harmless the Agent and Property Owner from and against all liability for any injuries sustained on the premises, resulting from any cause whatsoever, except in the case of personal injury caused by the gross negligence of the Agent or Property Owner. And further, that neither Agent nor Property Owner is responsible for any loss or damage to your personal property caused directly or indirectly from theft, adverse weather conditions, acts of nature, power outages, mechanical failures of the property or other unforeseen circumstances.